Outline India conducted a study to understand the interrelationship between software developers and their consumers. This intervention was undertaken to assist a senior professor’s research in the field.
The Information Technology (IT) field presents a unique context for the management of multiple projects because of the variety of stakeholders involved, the complexity of interdependencies among projects, and the frequent use of external vendors. Participants were evaluated in pairs to assess their interaction and their overall experience of a collaboration of this nature. Aspects of the user-developer relationship including effort, performance evaluation and mutual support were tested and analyzed through surveys conducted with software developers, corporates, startups, media and IT sector firms. However, little research exists on program management, much less in the IT context that represents conflict across IT project teams.
In this study, the effectiveness of conflict resolution on the implementation efficiency and fulfilment of business objectives was studied through the lens of constructive controversy theories. The aim was to develop a model to consider the management of conflict across multiple projects combined into a single program.
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